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Shared Services: A Manager's Journey, by Daniel C. Melchior
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Praise for Shared Services A Manager's Journey
"In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment."
-Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry
"A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!"
-Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company
"Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!"
-Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board
- Sales Rank: #942004 in eBooks
- Published on: 2009-05-18
- Released on: 2009-05-18
- Format: Kindle eBook
From the Inside Flap
Shared Services
A Manager's Journey
Having freshly arrived from an established shared services center, Dennis was confident he had the know-how to make a difference at Capp, a lumber business that had mushroomed into a large building materials company, selling everything from lumber to cabinets to plumbing fixtures. Three months ago, he had been tapped to set up and head the shared services division at Capp and couldn't wait to dig into the challenge of setting it up—until, that is, he hit the walls of getting everyone on board with his vision and getting management to agree on where the division should physically be located.
What follows is an eye-opening experience in which, along with our hero, you will witness the pitfalls, triumphs, and lessons learned in the process of implementing and growing a shared services organization. Through Dennis's experience, you will find out why shared services is a proven method to deliver value in the support services field.
Author Daniel Melchior—a leading practitioner of shared services—presents a powerful framework for successfully establishing and running a shared services center. This innovative book:
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Introduces the shared services"vision" and the value-creatingopportunities the achievement ofshared services can deliver
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Explores and explains the business strategy behind centralizing various business units
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Honestly addresses the full range of issues involved in successful implementation of a shared services operation in your business
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Shows how shared services can create a unified front among business units
Thought-provoking and engaging, Shared Services: A Manager's Journey sheds light on how using shared services to perform specific internal services such as payroll, accounts payable, and travel and expense processing can tactically equip your business with a flexible tool for improving processes, generating profits, and reducing costs.
From the Back Cover
Praise for Shared Services A Manager's Journey
"In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment."
—Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry
"A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!"
—Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company
"Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!"
—Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board
About the Author
Daniel Melchior Jr. is Vice President, Business Solutions Group with Southern Wine and Spirits, a wine and spirits distributor in twenty-eight states. He is responsible for the overall management, performance, and budget of the Financial Business Solutions Group that includes 130 employees and supports operations in twenty states. He is the former director of Shared Services, where he was responsible for the day-to-day operations and success of accounts payable, supplier billing, general ledger, payroll, benefits, document management, and supplier billing. To learn more about Dan, visit www.DanielMelchior.com.
Most helpful customer reviews
4 of 4 people found the following review helpful.
Insightful Read !
By Angela
Excellent concept to share with the reader the nuts and bolts of running shared services environment through an interactive story.
The points and ideas covered by this book and the Top 25 List that summarized the concepts are very insightful for any organization that is planning to start a shared services organization or benchmark or enhance their existing shared services environment. Not only does it shared these best practices and ideas with the readers in a concise and illustrative manner but also is an entertaining book with real life characters and experiences.
I enjoyed this book very much and it also made me thing of some things to improve my managerial and consultative skills.
3 of 3 people found the following review helpful.
Great read
By Anna Kline
This book is a fantastic read, regardless whether you are a beginner or a seasoned executive. It proves to provide an excellent insight into the methodology behind implementing and managing shared services, in a cost conscious manner. What makes it stand apart from the rest of publications written on the subject is not only the practical step by step instruction that is easy to follow and understand, but also the human factor which is key in creating and running any successful organization.
5 of 6 people found the following review helpful.
Informative and enjoyable
By Y Van Horn
A very enjoyable read that provides a tremendous amount of information in a very easy to understand format. The dialogue between the characters really explained many concepts and allowed me to understand why certain actions were taken. The focus on the human side of managing a shared services center is very rare and really touches on what it takes to establish a solid foundation for success. A great read for anyone that works in a shared services center or manages people.
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